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Return & Refund Policy

Return & Refund Policy


Effective Date: June, 2023



Thank you for shopping at SINCEHENCE LTD. We want to ensure that you have a satisfying experience with our products and services. This Return & Refund Policy outlines the terms and conditions for returns and refunds applicable to purchases made on our website, [www.sincehence.co.uk], for customers in the United Kingdom and globally.


Returns and Refunds

1.1. Eligibility: Our return and refund policy covers products purchased directly from SINCEHENCE LTD via our website. If you have made a purchase from an authorized retailer or distributor, please refer to their respective return and refund policy.

1.2. Timeframe: You have 14 days from the date of delivery to request a return and refund. After this period, unfortunately, we cannot accept returns or issue refunds.

1.3. Conditions: To be eligible for a return and refund, the following conditions must be met:

1.3.1. Product Packaging: The product must be returned in its original packaging, undamaged and in a resalable condition.

1.3.2. Product Condition: The product must not have been used, altered, or damaged by the customer.

1.3.3. Proof of Purchase: The customer must provide a valid receipt or proof of purchase.

1.4. Non-Eligible Items: Please note that items purchased on sale or as part of a promotional offer are not eligible for refunds.

1.5. Exchange Policy: We do not offer direct product exchanges. If you wish to exchange a product, please follow the return process outlined below and place a new order for the desired item.

Return Process

2.1. Contacting Us: If you would like to request a return and refund, please contact us through one of the following methods:

Email: contact@sincehence.co.uk

Website: https://www.sincehence.co.uk

Postal Mail: SINCEHENCE LTD, 128 City Road, London, EC1V 2NX, UNITED KINGDOM

2.2. Return Authorization: Our customer support team will guide you through the return process and provide you with a return authorization code (RAC). Please ensure that you include the RAC on the return package.

2.3. Packaging and Shipping: Pack the product securely in its original packaging, including all accessories and documentation. Ship the product to the warehouse address mentioned on the website or invoice. The cost of return shipping will be the responsibility of the customer, except in cases where the return is due to our error or a defective product.

2.4. Tracking and Insurance: We recommend using a trackable shipping service and purchasing shipping insurance. SINCEHENCE LTD is not responsible for any loss or damage that may occur during the return shipment.

Refund Process

3.1. Inspection: Once we receive your returned product, our team will inspect it to ensure that it meets the return eligibility criteria mentioned in Section 1.3. If the product does not meet the specified conditions, we reserve the right to reject the return and refund request.

3.2. Refund Issuance: If the returned product is deemed eligible for a refund, we will initiate the refund process. The refund will be processed using the original payment method used for the purchase. Please note that the time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider.

Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please contact us through one of the following methods:

Email: contact@sincehence.co.uk

Website: www.sincehence.co.uk/contact/

Postal Mail: SINCEHENCE LTD, 128 City Road, London, EC1V 2NX, UNITED KINGDOM

We strive to respond to all inquiries promptly and provide the necessary assistance.

Amendments to the Policy

SINCEHENCE LTD reserves the right to modify or update this Return & Refund Policy at any time without prior notice. We encourage you to review this policy periodically for any changes. The revised version will be effective as of the published effective date.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.